SeaKey announced Monday it has chosen World Access to provide Concierge and Emergency Assistance for its next-generation satellite communications product. World Access will provide personal concierge services, respond to onboard alarms, field owner inquiries and handle emergency situations for SeaKey's customers 24 hours a day, 365 days per year.
Growth in telematics devices (location-based communication and information applications) is explosive, according to recent research by Venture Development Corporation, which estimates that the industry will reach over $1.2 billion by 2007, a compounded annual growth rate of 13.7 percent.
"SeaKey's priority is to provide the highest level of safety, security and convenience for our boating customers through enhanced satellite communications services," said Jan Hellaker, SeaKey's general manager. "Because a positive customer experience is paramount, we chose World Access for its superior, highly responsive Concierge and Emergency Assistance service team."
World Access is a leading provider of onboard safety, security and convenience telematics services. Its multilingual staff are equipped to handle a variety of premium services from convenience requests such as travel planning, slip reservations, and dinner reservations to emergency assistance such as stolen boat or SOS alarms.
"We're pleased to deliver exceptional customer service to SeaKey's boaters," said Cassie Brinkley, vice president for World Access. "Leveraging our experience in concierge services and global emergency assistance in the telematics industry is a natural fit where high-touch, personal concierge assistance is expected and emergency response efforts are critical."
